Last Updated: July 2026

Introduction

Welcome to FairplayPro. Protecting your privacy and maintaining the security of your personal information are important aspects of how the platform operates. This Privacy Policy explains how FairplayPro collects, uses, stores, protects, and manages information when you visit the website, access platform services, or communicate with customer support.

The purpose of this Privacy Policy is to provide transparency regarding the handling of user information while helping users understand their rights and responsibilities. Whether you are browsing informational pages, creating an account, accessing sports betting and live casino services, or contacting the support team, certain information may be processed to improve platform functionality, maintain account security, and comply with applicable operational requirements.

By accessing or using FairplayPro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, you should discontinue using the platform.

This Privacy Policy applies only to FairplayPro and does not automatically apply to third-party websites, services, or applications that may be linked from the platform.

Information We Collect

To provide platform services efficiently and securely, FairplayPro may collect different categories of information depending on how users interact with the platform.

Personal Information

Users may voluntarily provide personal information when interacting with FairplayPro, including during account-related activities or communications with customer support.

Depending on the service being used, this information may include:

• Full name

• Mobile number

• Email address

• Username or account identifier

• Date of birth (where required)

• Country or region

• Communication preferences

Only information that is reasonably necessary for providing platform services or responding to user requests is collected.

Users can learn more about account-related processes through our Account Registration Guide and Help & Support pages.

Account Information

When users create or manage a FairplayPro account, additional account-related information may be processed to support platform functionality.

Examples include:

• Account status

• Verification status

• Login history

• Device information

• Security preferences

• Customer support interactions

This information helps maintain account integrity, improve security, and provide a more consistent user experience.

For additional details about account protection and user responsibilities, please review our Terms & Conditions.

Technical Information

When users browse the website, certain technical information may be collected automatically.

Examples include:

• IP address

• Browser type and version

• Operating system

• Device type

• Screen resolution

• Language preferences

• Time zone

• Referral source

• Pages visited

• Time spent on pages

• Navigation behaviour

This information is generally used for website administration, security monitoring, troubleshooting, and improving overall platform performance.

Technical information may also help FairplayPro improve pages such as the Sports Betting and Live Casino sections for better user experience and performance.

Cookies and Similar Technologies

FairplayPro uses cookies and similar technologies to improve website functionality and enhance the browsing experience.

Cookies may be used to:

• Remember user preferences

• Maintain login sessions where applicable

• Improve website performance

• Understand visitor behaviour

• Measure website traffic

• Support security functions

• Personalise certain website experiences

Users can modify cookie preferences through their browser settings. However, disabling certain cookies may affect some platform functionality.

Information from Customer Support

When users contact FairplayPro through Live Chat, WhatsApp, email, or other official communication channels, the platform may retain information necessary to respond effectively.

This may include:

• Contact details

• Conversation history

• Support requests

• Screenshots voluntarily provided

• Technical issue descriptions

• Feedback or suggestions

Support records help improve customer service quality, resolve technical issues, and maintain communication history where appropriate.

Users can access official assistance through the Contact Us page.

How We Use Your Information

The information collected by FairplayPro is used only for legitimate business and operational purposes related to providing platform services and maintaining a secure user experience.

Depending on the circumstances, information may be used to:

• Provide access to platform services

• Verify user identity where applicable

• Manage user accounts

• Respond to customer support requests

• Improve website performance

• Maintain platform security

• Detect suspicious or fraudulent activity

• Prevent unauthorized access

• Monitor technical performance

• Personalise user experience

• Improve mobile compatibility

• Analyse website traffic and user behaviour

• Maintain service quality

• Communicate important account or policy updates

• Comply with applicable legal or regulatory obligations where required

FairplayPro does not use personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice where required.

Cookies & Tracking Technologies

Cookies are small text files stored on a user’s device that help websites recognise returning visitors and remember certain preferences.

FairplayPro may use different categories of cookies, including:

Essential Cookies

These cookies are necessary for the website to function correctly and cannot generally be disabled without affecting core platform functionality.

Performance Cookies

Performance cookies help measure website usage, identify technical issues, and improve page performance.

Functional Cookies

Functional cookies remember user preferences, such as language settings or other customisations, to improve the browsing experience.

Analytics Cookies

Analytics technologies may be used to better understand how visitors interact with the platform, including popular pages, navigation patterns, and general usage trends.

The information collected through analytics tools is generally aggregated and is not intended to identify individual users directly.

Users may control cookie settings through their browser at any time, although disabling certain cookies may reduce website functionality.

Third-Party Services

FairplayPro may use trusted third-party service providers to support platform operations.

These services may include:

• Website hosting

• Analytics providers

• Customer support tools

• Payment processing partners

• Security monitoring services

• Performance optimisation services

• Cloud infrastructure providers

These providers receive only the information necessary to perform their specific services and are expected to maintain appropriate confidentiality and security standards.

FairplayPro is not responsible for the independent privacy practices of external websites or third-party platforms that users may visit through links provided on the website.

Users should review the privacy policies of external services before sharing personal information with them.

Data Sharing & Disclosure

FairplayPro respects user privacy and does not sell personal information to unrelated third parties.

Information may only be shared in limited circumstances, including:

• With authorised service providers supporting platform operations

• To comply with legal obligations where required

• To protect platform security

• To investigate suspected fraud or abuse

• During business restructuring, merger, or acquisition where legally permitted

• With user consent where applicable

Whenever information is shared, reasonable measures are taken to ensure that recipients handle the information responsibly and in accordance with applicable privacy requirements.

Data Security

FairplayPro takes reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

Security measures may include:

• Secure communication protocols

• Access controls

• Account verification procedures

• Monitoring for suspicious activity

• Internal security practices

• Regular platform maintenance

Although reasonable efforts are made to protect information, no internet-based service can guarantee absolute security. Users are encouraged to maintain strong passwords, protect their account credentials, and notify customer support if they believe their account security has been compromised.

If you notice unusual account activity or require assistance, please contact the FairplayPro support team through our Contact Us page.